Take a look at Catchpoint’s New Normal Recommendations here. Strategic pro-active monitoring increases the effectiveness of Ops, SRE, and SOC / NOC teams by capturing and assimilating multi-source main assets, metric data and point to microservices or any of the moving parts of the delivery chain, to help minimize the MTTR window to a greater extent. In order to facilitate expedited and seamless processing of the incidents, Catchpoint provides a comprehensive view of key asset data, indicators, historical data, etc. Outages like these result in SLA breaches and without data to support, you may not be eligible for penalties.īy implementing end-to-end incident management, pro-active monitoring significantly decreases MTTD. Users cannot assume service levels are guaranteed just because the vendor says so. Upholding SLAs is crucial to these service providers. An outage, be it micro or major, could be tied to a microservice or to the failure of the infrastructure as a whole. Public clouds are here to stay and play a vital role in how organizations run, but that doesn’t mean we are not vulnerable to downtime only because we put our workloads into Azure or Google. Downtime is inevitable for major providers of cloud services and every time it happens, it costs corporations worldwide a lot of millions in lost business, productivity, and service reliability. Organizations need to ensure they are monitoring every single service, whether a large or small business. So the traffic rerouting would have a ripple impact on those vendors as well. Responding to Office 365 Outages Several firms use incident management tools for tracking incidents, capturing ticket details, and building custom workflows. However, this does not guarantee end-user experience as enterprises use cloud-based security services, SDWAN, and other WAN optimization services to improve and secure employee experience. This was done to mitigate the impact of the outage.
#Microsoft office 365 outage full#
maintenance, network element failures, and increased load on the service." Jha added, "Across the organization, we are executing a full review of our processes to proactively identify further actions needed to avoid these situations.In Fig 5, we can see the redirection in real-time as requests are routed to a new list of IPs, 52., instead of the original set 20./40. The outage that occurred on Tuesday was due to a number of different factors, including ". The one that happened on November 8th was based on issues with the anti-virus solution in Office 365. The blog also offers up explanations for the two outages. We will be proactively issuing a service credit to our impacted customers. We will provide a post mortem, and will also provide additional updates on how our service level agreement (SLA) was impacted. We know that email is a critical part of your business communication, and my team and I fully recognize our responsibility as your partner and service provider. I'd like to apologize to you, our customers and partners, for the obvious inconveniences these issues caused. In a new post on the Office 365 blog, Microsoft's Rajesh Jha, who leads the Office 365 engineering team, states: Both incidents affected the Office 365 Exchange Online mail service. One outage occurred on November 8th and the other happened on Tuesday. A number of customers could not access parts of the service for two extended periods in the past week.
Microsoft's Office 365 online service has not had a good week.
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